The AI books the patients. You answer for what it says.
The carrier conversation has changed. In EPIC’s 2026 survey of lawyers’ professional liability insurers, a majority of responding carriers reported seeing claims involving AI use, and most malpractice carriers now ask about AI at intake or renewal. Willis Towers Watson’s 2026 outlook describes the same structural shift: affirmative coverage increasingly conditioned on documented AI governance.
If your dental practice runs AI phone receptionists, scheduling assistants, and website chat, the question at renewal is no longer whether you use AI — it’s whether you can document how it’s governed.
- A swelling or post-op complication booked as a routine cleaning is a triage failure.
- A treatment price your assistant guessed becomes a billing dispute.
- Coverage promises your assistant can't keep become patient complaints.
A date-ranged, hash-stamped governance report generated from an append-only record: which AI talks to patients, the rules it is held to (triage escalation, published-price-only quoting, PHI-adjacent caution), the conversation record, and how exceptions were handled.
Generated on demand from Settings → Governance. Every generation is itself ledgered — the pack has chain of custody.
Running in minutes, not quarters.
Paste one URL into your agent platform — or auto-forward its summary emails — and Anzuna starts keeping the record. A starter rulebook written for dental practices loads at onboarding (10 sections: clinical symptoms go to triage, not the calendar, identity verification and health information, appointment integrity, and more), written as a starting point — review it with your compliance advisor.
The Practice plan — $499/month flat, unlimited agents — includes the Evidence Pack, the vertical rulebook, and governance exports.
Full features · no card · we work for the business being represented, no one else