Your AI can't bind coverage. Can you prove it never said it did?
The carrier conversation has changed. In EPIC’s 2026 survey of lawyers’ professional liability insurers, a majority of responding carriers reported seeing claims involving AI use, and most malpractice carriers now ask about AI at intake or renewal. Willis Towers Watson’s 2026 outlook describes the same structural shift: affirmative coverage increasingly conditioned on documented AI governance.
If your insurance agency runs AI receptionists, quote-intake assistants, and after-hours chat, the question at renewal is no longer whether you use AI — it’s whether you can document how it’s governed.
- “You're all set” from a bot is binding language you never authorized.
- An improvised premium is an E&O conversation.
- Claims callers with injuries must reach a human immediately — every time.
A date-ranged, hash-stamped governance report generated from an append-only record: which AI talks to insureds and prospects, the rules it is held to (no binding language, rated-quotes-only, licensed-producer boundary), the full conversation record, and the documented handling of every exception.
Generated on demand from Settings → Governance. Every generation is itself ledgered — the pack has chain of custody.
Running in minutes, not quarters.
Paste one URL into your agent platform — or auto-forward its summary emails — and Anzuna starts keeping the record. A starter rulebook written for insurance agencys loads at onboarding (10 sections: no binding language, quote accuracy, licensed-producer boundary, and more), written as a starting point — review it with your compliance advisor.
The Practice plan — $499/month flat, unlimited agents — includes the Evidence Pack, the vertical rulebook, and governance exports.
Full features · no card · we work for the business being represented, no one else